Q: Do I need to pick up, clean, or prepare my home for a cleaning service?
A: No! You’re welcome to if you want to, but I will always work with the state of your home. In general, I’ll move things as I clean and can either return items to where they were or follow your instructions on where they should end up. For example: if your kitchen counter has assorted clutter on it, I can move everything off the counter to wipe it down, and then either return the items back to where they were before on the counter, or you can direct me to find space in the cupboards for dishes and pantry items.
Q: What parts of the Bay Area do you serve?
A: In general, I serve the East Bay, San Francisco, and the Peninsula. In the North Bay and the South Bay I take clients on a case-by-case basis, usually for de-cluttering jobs only.
Q: Will you wear a mask during the service?
A: Yes! In the booking form, there’s a space to request for me to mask. If you request me to mask in the booking form, I will come wearing an Aura 3M N95 mask, I’ll put it on before entering, and will wear it properly through the entire service.
If you don’t specifically request me to mask, I’ll mask if I’m feeling sick, if I’ve traveled, or while I’m using cleaning chemicals.
Q: What days/hours can I book services for?
A: I offer flexibility with my booking days, including weekdays, weekends, and evenings. I tend not to take morning bookings before 10am, but can be flexible if needed.
Q: What forms of payment do you accept?
A: I take cash, checks, direct payment apps (Zelle, Venmo, Cashapp, Paypal), and credit card/Apple Pay.
Q: What’s the cancellation policy? Is the deposit refundable?
A: A 25% deposit is required to confirm your booking. The tl;dr on the cancellation policy is that the deposit is refundable if you cancel more than 3 days in advance, or if this is your first time changing your booking less than 3 days in advance. There are no additional fees associated with either of those situations. However, if you book a service, reschedule less than 3 days in advance, and then cancel or reschedule your rescheduled service also less than 3 days in advance, you may incur a cancellation fee of $70 or your deposit, whichever is less. Hopefully, this is a rare situation! And in general, I’m pretty understanding about cancellations if you reach out.
Q: Do you bring your own supplies or will you use mine? Can you use non-toxic/eco-friendly products?
A: I bring my own supplies, but if you have specific products or types of products you want me to use or not use, definitely let me know! If you already own some cleaning supplies and would prefer me to use yours, I’ll use what you provide.
In general, I use a collection of products including an all-purpose soap, a degreaser, a vinegar-based cleaner for bathrooms and windows, and a bleach-based powder cleaner for toilets, tubs, and sinks. I also use a floor cleaner that is safe for kids and pets. For some cleans, I’ll bring more specialized products like carpet cleaner, disinfectant, enzyme cleaners, etc, if there’s a specific need for them. I try to focus on using simple products that will perform the best.
Q: Will you take donations during a cleaning or de-cluttering service?
A: I can take up to 6 shopping bags or 4 trash bags of donations during any service, and will take them to a donation center of your choosing within the area. I can also give you recommendations of where to take donations in your area. I can’t take any donations too large to fit in a trash bag.
Q: Should I be in or out of the space during the service?
A: It’s entirely up to you! Sometimes clients prefer to leave during the service and sometimes clients prefer to be at home or are working from home during the service. I’ll work around you if you are in the space.
Q: I have pets, can they be out during the service?
A: Yes! I love pets and am happy for them to be around during the service.
Creature Comforts Cleaning Co. 